I recently have gone through the fun of trying to get a phone line and DSL service setup with AT&T. I must say, they have been inept the entire time. At the end of this post is a copy of the letter I sent the CEO. It is exactly as sent, except for removing some identifying information.
First, their online ordering system was down for days. I finally got around that and ordered. Despite being told I wouldn’t be needed for my initial install, I was so they couldn’t complete it. They then couldn’t get me an appointment for about 5 days. They installed everything, and my DSL failed to work. It wasn’t installed at all, you see. After talking to them for a few days they decided they had to put in a new order and send a tech out, which they couldn’t do for another 4 or 5 days. It was at this point I wrote this letter.
By the time I wrote this, my phone line was working. But the stuff I’ve had to go through for DSL has been amazing, and there is more after this. I’ve got another letter to write, and I’ll post it and what’s been going on since in part 2.
